Privacy policy

Last updated: 25 February 2026

Nu-Glaze (Pty) Ltd ("Nu-Glaze", "we", "us", or "our") respects your privacy and is committed to protecting personal information collected through this website, www.nu-glaze.co.za. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information we collect

We may collect and process the following personal information when you use our website or contact us:

  • Name and surname
  • Email address
  • Contact number
  • Company name (if provided)
  • Any information you voluntarily submit via contact or enquiry forms

2. How we collect information

Personal information is collected directly from you when you:

  • Submit a contact or enquiry form
  • Email us directly
  • Interact with our website voluntarily

3. Purpose of collection

We collect personal information only for legitimate business purposes, including:

  • Responding to enquiries or requests
  • Providing information about our products and services
  • Maintaining customer and supplier relationships
  • Improving our website and services
  • Complying with legal or regulatory obligations

4. Lawful processing

Personal information is processed lawfully and in a reasonable manner that does not infringe your privacy. Processing is limited to the purpose for which the information was collected and is adequate, relevant, and not excessive.

5. Disclosure of information

We do not sell, rent, or trade your personal information. Your information may only be shared:

  • With authorised employees or service providers who require it to perform their duties
  • Where required by law or a competent authority
  • With your consent

6. Security safeguards

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

7. Data retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

8. Your rights

In terms of POPIA, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of your information
  • Object to the processing of your personal information
  • Withdraw consent where applicable

9. Cookies

This website may use cookies to improve user experience and website functionality. Cookies do not collect personally identifiable information unless you voluntarily provide it.

10. Changes to this policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.

11. Contact information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via the details provided on our website.